Terms & conditions

Effective Date: 06/11/2026 Website: https://pyaarse.net Brand: Pyaarse Customer Support Email: query@pyaarse.net

Welcome to Pyaar Se! By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

1. Pyaar Se offers handcrafted candles, decorative wax products, gift hampers and related products through its website. 2. By placing an order, you confirm that all information provided by you is accurate and complete. 3. We reserve the right to update or modify these Terms & Conditions at any time. Changes will be published on our website. 4. The terms applicable to an order will be those in effect at the time of purchase, subject to applicable law. 5. These Terms & Conditions are governed by the laws of India.

2. Product Information & Variations

1. Our products are handcrafted, and minor variations in colour, texture, finish, shape, fragrance and appearance may occur. 2. Such variations are natural characteristics of handmade products and do not automatically qualify as defects. 3. Product photographs are representative. Actual colours and appearances may vary slightly due to lighting, photography and individual screen settings. 4. Customers are advised to read the complete product description, dimensions, quantity and specifications before placing an order. 5. Any product-specific instructions, warnings or usage information provided on the product page or packaging should be followed.

3. Pricing & Payments

1. All product prices will be displayed in Indian Rupees (INR). 2. Applicable taxes and shipping charges, where applicable, will be displayed during checkout. 3. We accept prepaid orders only through the payment methods available. 4. Cash on Delivery (COD) is not available as of now. 5. An order will be considered confirmed only after successful payment and order confirmation. 6. In case of payment failure, customers should verify their transaction status before attempting another payment. 7. If an amount is deducted but the order is not confirmed, customers may contact us with their transaction details for assistance. 8. We reserve the right to cancel orders in cases of suspected fraudulent activity, pricing errors or product unavailability. Any amount received for an order cancelled by us will be refunded appropriately.

4. Order Confirmation & Cancellation

1. Customers are responsible for reviewing their orders, including product selection, quantity, shipping address and contact details before completing payment. 2. Cancellation requests may be submitted through our customer support email. 3. Cancellation requests will only be considered before the order enters processing, packaging or dispatch. 4. Once an order has been dispatched, cancellation will not be accepted. 5. We reserve the right to cancel orders in cases of suspected fraud, incorrect pricing, stock unavailability or other circumstances preventing fulfilment. 6. If Pyaar Se cancels a confirmed order, the customer will receive a refund of the amount paid.

5. No Return, No Exchange & Refund Policy

Pyaar Se follows a No Return and No Exchange policy for change-of-mind requests.

1. We do not accept returns or exchanges simply because a customer changes their mind, dislikes the product after delivery or no longer wishes to keep the purchase. 2. We do not accept returns or exchanges based on personal preferences regarding fragrance, colour, design or other subjective characteristics where the product matches its listed description. 3. Products purchased during promotional offers, discounts or special collections are subject to the same policy. 4. Customers are encouraged to carefully review product descriptions and photographs before purchasing.

Exceptions to this policy:

This policy does not exclude remedies required under applicable consumer protection laws. Customers may contact us if:

• The product received is damaged during transit.
• The product has a major manufacturing defect (such as broken container). Minor differences shall be expected in handmade products.
• The product received is incorrect or different from what was ordered.

In such cases, Pyaar Se will investigate the complaint and provide an appropriate remedy, which may include a replacement, refund or another legally required resolution.

Nothing in this policy is intended to restrict customers’ statutory consumer rights.

6. Damaged, Defective or Incorrect Products

1. Customers should inspect their orders upon delivery. 2. Any visible damage, missing items, incorrect products or suspected defects should be reported to us as soon as reasonably possible. 3. Customers are requested to email the following information:

• Order number.
• Description of the issue.
• Clear photographs of the product and its packaging.
• Unboxing video, if available.

4. Customers are requested to retain the original packaging until the complaint has been resolved. 5. We may request additional information or evidence to investigate the complaint. 6. Each complaint will be assessed individually, and an appropriate resolution will be communicated. 7. An unboxing video or photographs may assist in investigating a complaint but will not be an absolute condition for exercising statutory consumer rights.

7. Shipping & Delivery Policy

1. All orders will be dispatched to the shipping address provided by the customer during checkout. 2. The maximum delivery timeline is 10 calendar days from the date of order confirmation. 3. Customers are responsible for providing accurate and complete delivery details, including their address, PIN code and contact number. 4. Shipping charges, if applicable, will be displayed during checkout before payment. 5. Delivery may occasionally be affected by unforeseen circumstances such as extreme weather, natural disasters, transportation disruptions or other exceptional events. Customers will be informed of significant delays. 6. Customers can contact our support email for assistance with shipment tracking or delivery-related concerns. 7. If an order is lost, incorrectly delivered or not received within the promised timeline, customers may contact us for assistance and an appropriate resolution under applicable law. 8. We will make reasonable efforts to ensure that all orders are securely packed and handed over to our delivery partners.

8. Failed Deliveries & Refusal to Accept Orders

1. Since all orders are prepaid, customers are expected to provide accurate delivery details and remain available to receive their shipments. 2. Customers should make reasonable efforts to accept delivery when contacted by the courier. 3. Repeated delivery failures caused by incorrect information or customer unavailability may result in additional shipping charges for reshipment, subject to applicable law. 4. Any refund or further action in such cases will be assessed in accordance with the circumstances and applicable law.

9. Candle Safety & Usage Disclaimer

1. Candles are intended for decorative and/or fragrance purposes as specified in their individual product descriptions. 2. Always place burning candles on a stable, heat-resistant surface. 3. Never leave a burning candle unattended. 4. Keep candles away from children, pets, curtains, flammable materials and drafts. 5. Keep candles away from direct sunlight and excessive heat. 6. Do not move a candle while its wax is hot or melted. 7. Follow all product-specific safety instructions. 8. Pyaar Se shall not be responsible for damage, injury or loss resulting from improper use or failure to follow safety instructions, to the extent permitted by law.

10. Promotional Offers & Discounts

1. Promotional offers and discount codes are valid only for the specified period and under the conditions mentioned in the offer. 2. Offers cannot be exchanged for cash. 3. Unless expressly stated otherwise, promotional offers cannot be combined. 4. Pyaar Se reserves the right to discontinue or modify promotional offers prospectively, subject to applicable law. 5. Discounts will be applied according to the terms displayed at checkout.

11. Intellectual Property

1. All website content, including product photographs, descriptions, branding, logos, designs and graphics, belongs to Pyaar Se or its respective rights holders. 2. No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission. 3. Unauthorised use of our intellectual property may result in appropriate legal action.

12. Privacy & Customer Information

1. We collect customer information necessary to process orders, arrange deliveries, provide customer support and improve our services. 2. Customer information may be shared with payment processors, logistics partners and other service providers where necessary to fulfil an order. 3. We do not intend to sell customers’ personal information to third parties. 4. Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws. 5. Customers are responsible for ensuring that their contact and delivery information remains accurate.

13. Limitation of Liability

1. Pyaar Se will make reasonable efforts to ensure that products are accurately described and delivered in good condition. 2. We shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, to the extent permitted by law. 3. Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

14. Force Majeure

Pyaar Se shall not be held responsible for delays or failure to fulfil obligations caused by circumstances beyond reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, public emergencies or other unforeseen events.

This provision does not remove any statutory rights or remedies available to customers.

15. Customer Support & Grievance Redressal

For any questions, complaints, order-related concerns, damaged product claims or other assistance, customers may contact us at:

Grievance Officer: Akhilesh Mishra

Designation: Grievance Officer

Grievance Email: query@pyaarse.net

We aim to acknowledge customer complaints within 48 hours and resolve them within 30 days of receipt, in accordance with applicable law.

16. Dispute Resolution & Governing Law

1. These Terms & Conditions shall be governed by the laws of India. 2. Customers are encouraged to contact Pyaar Se first to resolve any concerns amicably. 3. Nothing in these terms shall prevent customers from exercising their rights or seeking remedies before the appropriate consumer authorities or courts under applicable Indian law.

17. Acceptance of Terms

By placing an order on the Pyaar Se website, customers acknowledge that they have read and understood these Terms & Conditions, subject to their rights under applicable law.

Thank you for choosing Pyaar Se.